The most common reason for a denial is an accidental response during the allergy screening in your intake form. If you mistakenly indicated that you're allergic to a GLP-1 medication, the system will automatically prevent your order from moving forward. The fix in this scenario is simple, go back and update your answer.
FIXING AN ACCIDENTAL ALLERGY RESPONSE
Go back to the allergy question in your intake form
Update your response to reflect your correct allergy status
Once corrected, you'll be able to continue with your order
IF THE ANSWER IS ALREADY SUBMITTED
Once an intake is submitted, your answers are locked and the "Return to portal" button won't let you change them. Starting a new order won't reset it either.
Reply in this chat with:
The question you answered incorrectly
The correct answer
The medication and dose you want
Our team will send you a fresh intake link so you can finish with the corrected answer, usually within one business day.
Why this happens: The allergy question is sometimes read too quickly, and patients unintentionally mark that they have an allergy to a GLP-1 medication when they don't. This safeguard exists to protect you. While true GLP-1 allergies are rare, they must be taken seriously.
Not sure if you have an allergy? Let the Belle care team know and we'll be happy to help you figure it out.
Additional denial reasons: People with type 1 diabetes or people taking insulin. No exceptions.
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