What to do
Reach out to our Patient Success Team through the chat in your Patient Portal at portal.joinbelle.com. Include the following details so we can resolve it quickly:
What medication and dose you expected
What medication and dose you actually received
A photo of the vial label (if possible)
What happens next
A member of our Patient Success Team will review your order and prescription to identify the issue. Depending on the situation, we may:
Send the correct medication or dose to you
Coordinate with the pharmacy to correct the prescription
Issue a credit or refund for the incorrect shipment
How long does resolution take?
Most fulfillment issues are resolved within 1–2 business days after you contact us. If a replacement shipment is needed, standard shipping times apply (typically 3–5 business days).
Important: Do not adjust your dosing on your own. Wait for guidance from our team or your provider before injecting from a vial you believe may be incorrect.