Typical Order Timeline
Day | What Happens |
Day 0 | You submit payment and your health assessment |
Days 1–2 | Medical team reviews your assessment |
Day 2-3 | If no issues, prescription is sent to the pharmacy |
Days 3–5 | Pharmacy prepares, ships, and delivers your medication |
A few things that affect timing:
The pharmacy ships orders Monday through Thursday only to avoid packages sitting in transit over the weekend
Weekends and holidays do not count as business days
Orders placed before 2 PM Mountain Time typically process faster
What's in my shipment?
Medication | Plan | Ships |
Tirzepatide | 1, 3, or 6 month | Full supply upfront |
Semaglutide | 1 or 3 month | Full supply upfront |
Semaglutide | 6 month | Two shipments — first half immediately, second half at the 3-month mark |
What do my order statuses mean?
Status | What it means |
Shipped | Your order is on its way. Check your email for a tracking number. |
Delivered | Your order has been marked as delivered by the carrier. |
Cancelled | Your order has been cancelled. Contact support if this was unexpected. |
If you have questions about your order status or don't see an update you expected, contact our support team and we'll look into it for you.
What if my medication arrives warm?
No need to worry. Your medication is very stable:
It stays effective for up to 60 days at normal room temperature
It can handle brief heat exposure up to 104°F for up to 5 days without losing effectiveness
Beyond-use dates (BUD): Tirzepatide 9–12 months, Semaglutide 3–6 months depending on the batch
If you're ever unsure whether your medication is still safe to use, contact our support team and we can assess it and arrange a replacement if needed.
What if my package shows delivered but I didn't receive it?
Carriers sometimes mark packages as delivered 1–2 days before they actually arrive. We recommend:
Wait 1–2 days — it may still be on its way
Check for a delivery photo — most carriers provide one. If there is no photo of the delivery, contact the carrier directly to file a claim
Contact our support team if you need help or the carrier doesn't resolve it
What if my order is delayed?
Common causes of delays include:
High pharmacy volume
Weather or carrier delays
Incorrect address or payment information
Medication backorders
If your order is delayed, message us through the Messenger widget in the bottom-left corner or email us at [email protected] and we'll check the status for you.
What if my payment didn't go through?
Update your payment information in the portal and contact support to restart your order. A failed payment will put your order on hold until it's resolved.
What if I paused my order and want to resume?
You can resume your order directly in your account. If you have any trouble or questions about your next shipment date, contact our support team and we'll help.
International Shipping
Belle is currently unable to ship medications outside the United States.
Need help?
Reach us anytime through the Messenger widget in the bottom-left corner or email us at [email protected].