Getting Started
New to Belle? We're so excited you're here! Learn how GLP-1 treatment works, what to expect, and how to get started.
15 articles
- Why was my payment declined, and how do I fix it?Common reasons a Belle payment is declined and how to update your card so your order can ship.
- Will the BPI pharmacy change affect my tirzepatide at Belle?BPI stopped compounding tirzepatide on April 22, 2026. Your supply is secure and no action is required.
- What should I do if I received the wrong medication or dose?Steps to take if your shipment contains the wrong medication, an incorrect dose, or is missing items — including what to send our team and expected resolution time.
- How long does it take for my prescription to be processed and shipped?Step-by-step timeline from provider approval to delivery. Typical 5-10 business days, with clear escalation thresholds if your order is taking longer.
- What are GLP-1 medications and how do they work?Learn how GLP-1 medications like semaglutide and tirzepatide help with weight loss by reducing appetite, slowing digestion, and regulating blood sugar.
- Is a GLP-1 treatment right for me?Find out if you qualify for GLP-1 treatment at Belle, including BMI requirements, medical eligibility, and conditions that may prevent use.
- How does Belle's telehealth service work?Understand how Belle works from signup to treatment including online evaluation, doctor review, pharmacy compounding, and home delivery.
- What Should I Expect for Shipping and Delivery?After you submit your assessment and payment, the full process from submission to delivery typically takes 3–5 business days. Your medication ships with temperature-controlled packaging directly to your door.
- How do I track my order?Find your tracking number in the Patient Portal, track your shipment with the carrier, and learn when tracking updates typically appear.
- What if my package is lost, stolen, or I need to change the address?Steps to take if your Belle shipment is missing, stolen, or needs a delivery address change - including UPS claims and reshipments.
- How do I set up and use the Belle Patient Portal?Set up your Belle Patient Portal account, navigate the dashboard, message your doctor, manage subscriptions, and view order history.
- How do I contact Belle support or message my doctor?All the ways to reach Belle including patient support hours, how to message your doctor, and when to use chat vs. email vs. phone.
- Where does my GLP-1 medication come from?Belle's pharmacy partners, how your order is routed, and the quality standards behind every vial we ship.
- How does the Belle Refer-a-Friend Program work?You can earn $75 in account credit for every friend you refer to Belle, plus they get 5% off as a gift from you. Learn how to refer here!
- How to Contact BellePhone and SMS