You can track your order directly in the Belle Patient Portal. Once the pharmacy ships your medication, you'll also receive an email from the carrier with your tracking number.
Before checking timelines, look for a "Required action — Complete payment" banner in the portal. If your payment is overdue, your order is on hold until it's completed. Update your card under Manage Account, then Billing & Shipping, then tap the banner to finish payment. (Timeline reference: see How long does it take for my prescription to be processed and shipped?)
Delivery generally takes 3–5 business days from the time the order is shipped.
Prescriptions ordered through Belle are delivered exclusively to the mailing address listed on your account. In-person pickup at a pharmacy is not available. To avoid delivery issues, ensure that your address is up-to-date before placing an order.
📣 Heads up: If your order was fulfilled by a new pharmacy partner (Hallandale, Boudreaux, or VialsRx), the sender name on your tracking will reflect that pharmacy — not "Pharmacy Hub." This is normal. See Will the BPI pharmacy change affect my tirzepatide at Belle? for context.
STEP-BY-STEP
Log in to the Patient Portal at portal.joinbelle.com
Click the "Track Order" button in the upper-left corner of your home screen
View your current order status, estimated delivery, and shipment details
For a more comprehensive view, select the "View All" option or click the active treatments box in the portal. This will show a snapshot of your order, including tracking information, shipping address, and payment details. If any additional information is required from you, it will be indicated here.
For notifications, click the bell icon in the upper-right corner to see updates
Tracking updates you'll receive: Order approval notification (after medical review). Pharmacy received notification (when the pharmacy begins fulfillment). Shipping notification with your tracking link (when it ships). If any action is required from you, such as updating your shipping address or payment method, it will be clearly indicated in the portal.
What does "the shipper canceled the shipment" mean on my tracking?
If your tracking page says the shipper canceled the shipment, this does not mean your order was cancelled. It usually means the pharmacy re-issued a new tracking number for your package, and the old tracking link was retired before the new one synced to your portal. Your order is most likely still active and on its way. Contact our Patient Success Team and we'll confirm your order status and send you the updated tracking number. Please don't place a new order in the meantime, as that can result in a duplicate charge.
Good to know: The pharmacy ships orders Monday through Thursday. The typical timeline for receiving your order is as follows:
Day 0: Submit payment and complete the assessment.
Days 1–2: Medical review is conducted.
Day 3: Prescription is sent to the pharmacy.
Days 3–4: Pharmacy prepares and ships the order.
Days 4–6: Delivery is completed.
Who ships your order
Your medication is shipped directly by the pharmacy partner that fulfilled your prescription — not by Belle. The sender on your shipping confirmation email and tracking page will match that pharmacy:
The Pharmacy Hub — ships tirzepatide orders from BPI-era stock (while supply lasts, ~through July 2026)
Hallandale, Boudreaux, or VialsRx — ships other tirzepatide and semaglutide orders
The tracking link and carrier work the same way regardless of sender. To identify which pharmacy shipped your order, check the sender on your shipping email or your order details in the Patient Portal.
Double-checking your mailing address before placing an order can help prevent delays or delivery issues.