Belle

If your shipment contains the wrong medication, an incorrect dose, or is missing items, we're here to help fix it right away.

___________________________________________________________

Let our Patient Success Team know and include the following details so we can resolve it quickly:

What medication and dose you actually received

- What medication and dose you expected
- What medication and dose you actually received
- A photo of the vial label (if possible)

A member of our Patient Success Team will review your order and prescription to identify the issue. Depending on the situation, we may:

Send the correct medication or dose to you

Coordinate with the pharmacy to correct the prescription

Issue a credit or refund for the incorrect shipment

- Send the correct medication or dose to you
- Coordinate with the pharmacy to correct the prescription
- Issue a credit or refund for the incorrect shipment

Most fulfillment issues are resolved within 1–2 business days after you contact us. If a replacement shipment is needed, standard shipping times apply (typically 3–5 business days).

Do not adjust your dosing on your own. Wait for guidance from our team or your provider before injecting from a vial you believe may be incorrect.

<a href="https://intercom.help/joinbelle/en/articles/13804473-why-does-my-medication-look-different-or-require-different-syringe" rel="nofollow noopener noreferrer" target="_blank">Why does my medication look different or require different syringe</a>

<a href="https://intercom.help/joinbelle/en/articles/13804511-how-do-i-track-my-order" rel="nofollow noopener noreferrer" target="_blank">How do I track my order?</a>

- <a href="https://intercom.help/joinbelle/en/articles/13804473-why-does-my-medication-look-different-or-require-different-syringe" rel="nofollow noopener noreferrer" target="_blank">Why does my medication look different or require different syringe</a>
- <a href="https://intercom.help/joinbelle/en/articles/13804511-how-do-i-track-my-order" rel="nofollow noopener noreferrer" target="_blank">How do I track my order?</a>

Steps to take if your shipment contains the wrong medication, an incorrect dose, or is missing items — including what to send our team and expected resolution time.

What should I do if I received the wrong medication or dose?

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