Most orders arrive 5–10 business days after your provider approves your plan. Here is the step-by-step breakdown.

Your provider reviews your intake and medical history. If approved, a prescription is sent to our pharmacy partner.

The pharmacy fills your prescription and prepares it for shipping. You'll receive a notification when your order is being prepared.

Your medication ships via standard shipping. You'll receive a tracking number by email once it ships.
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During warmer months we ship Monday through Wednesday. During cooler months we ship Monday through Thursday. We don't ship later in the week, so your medication isn't sitting in transit over the weekend — that is what causes delays and lets packages get too warm.

5–10 business days from provider approval to delivery.

Prescription processing can occasionally take longer due to pharmacy volume, insurance verification, or inventory availability. If your order has been processing for more than 7 business days without a shipping notification, just ask for a status check and our Patient Success Team will look into it for you.

Log in to your Patient Portal and navigate to your active treatment to view order status and tracking information.
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Log in → Treatments tab → scroll down to View all shipments → tap Track for your tracking number, or Details for a full live status of your order.