Credits are money on your Belle account. They come from referrals, promotions, or adjustments we've made for you, and they go toward your treatment charges automatically.
Where to see your credits
Log in to your patient portal.
On the Home tab, find the Share Belle section.
For the full view, click your initials in the top right and choose Credits.
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Your Credits page shows your available balance, how much you've earned in total, and how much has already gone toward your treatment.
How credits are used
They apply automatically. There's no code to enter at checkout.
They go toward your treatment charges as your orders are processed.
Credits have no cash value and can't be withdrawn or transferred.
If a credit covers your whole order, your order will show no payment due. That's expected â it still processes on its normal schedule and ships as usual. You don't need to do anything extra.
If your credit has an expiration date
Some credits are time-limited. If yours is set to expire before your next scheduled order, message us â we'll look at the dates with you and make sure it doesn't go to waste.
If a credit is missing
If you were expecting a credit and don't see it on your Credits page, message us and tell us where it came from â a referral, a promotion, or something we said we'd add. We'll track it down and apply it.
Referral credits work a little differently â see How does the Belle refer-a-friend program work? for how to earn and track those.