If you've ordered MIC-B12 as a standalone product (not combined with a GLP-1 medication), your shipment will look different from what you may be used to. This is completely normal — MIC-B12 does not require refrigeration, so it ships without the temperature-controlled packaging used for GLP-1 medications.

Your MIC-B12 order arrives in a standard UPS shipping box — no styrofoam cooler and no ice packs. Inside you'll find:

That's it — and that's exactly how it should arrive.

GLP-1 medications (tirzepatide and semaglutide) must be refrigerated and ship with ice packs and insulated packaging to stay cold during transit. MIC-B12 does not need to be refrigerated, so there's no need for cold-chain packaging.

If you ordered MIC-B12 together with a GLP-1 medication, both items will ship in the same temperature-controlled package with ice packs — because the GLP-1 requires it. In that case, your shipment will look like a standard GLP-1 delivery.

Keep your MIC-B12 vial in a cool, dry place away from direct sunlight. Refrigeration is not required. Store the vial upright and away from light. Always check the expiration date before use, and discard the vial if you notice any discoloration, cloudiness, or particles.

MIC-B12 is given as an intramuscular (IM) injection — into the muscle, not under the skin. This is a different technique than GLP-1 injections. Your shipment includes a pamphlet with step-by-step instructions, and you can also refer to our detailed injection guide linked below.

Important: Do not use the same injection method for MIC-B12 and GLP-1 medications. MIC-B12 uses a larger needle (25 gauge, 1 inch) inserted at a 90° angle into the outer thigh or deltoid.

If something looks off with your shipment or you have questions about your MIC-B12 order, reach out through the chat in your Patient Portal!