Belle moved to a new Patient Portal in August 2026, at portal.joinbelle.com. If your account, your treatments, or your history look missing, this page explains what changed and what to do.

Most accounts have already been moved across — you may already have access without knowing it. Try signing in first: go to portal.joinbelle.com, enter your email, and we will send you a 6-digit sign-in code. There is no password to forget.

If no code arrives, your account has not finished moving over yet. That is something we do on our end — message us here and we will send you an email with logging-in instructions, usually within 24 hours.

Once you are in, the first thing to do is add a payment method. Payment details did not transfer from the old portal, and re-adding yours is what keeps your treatment on schedule. You can do this by clicking on your profile icon in the top right corner, select account, then billing.

Your Belle account moves across with you. There is no signup to redo and nothing has gone wrong.

Go to portal.joinbelle.com and enter your email. We will send you a 6-digit sign-in code — you do not need a password to get in, this time or any time after.

If you would rather use a password, choose “Sign in with a password instead”. If you have never set one, or you don’t remember it, choose “Forgot password, or need to set one?” and we will email you a code to create it.

If no code arrives, your account has not finished moving across to the new portal yet. That is something we do on our end, not something you need to set up. Message us here and we will send you an email with logging-in instructions, usually within 24 hours.

There is no Belle mobile app yet — a mobile app is coming soon. In the meantime, the portal works on your phone: open portal.joinbelle.com in your phone browser (Safari, Chrome, or whichever you use) and sign in the same way you would on a computer. Everything works the same, including your treatment plan, your orders, and this chat.

If you would like it to feel more like an app, most phone browsers let you add a page to your home screen from the share menu, which gives you a shortcut icon that opens the portal directly.

Check your payment information. Payment details did not transfer from the old portal, so adding yours is what keeps your treatment on schedule.

Messages from your care team and from your provider now live in one place, in this same chat. There is no separate doctor inbox to check anymore, so anything you send here reaches the right person. Your older provider messages are still in the portal — nothing has been deleted.

Came across with you:

Not yet:

Your plan is meant to move across, so if the page is empty, tell us here and we will look at your account directly. Don’t start a new intake form, message us and we will investigate.

Your past orders came across with you, so you should be able to see them. If you need a receipt or an invoice for an order placed before the move and you cannot find it, message us and we will get it to you.

Skincare is not switched on in the new portal yet. If the Glow complex or GHK - CU cream was part of your routine, it has not been cancelled — it is just not visible while we finish bringing it over.

Message us right here and our Patient Success Team will sort it out with you. If something looks wrong with your specific account, orders, or charges, tell us and a person will pick it up.