What to know about updating your shipment after it ships:
Once your order has been processed by the pharmacy and shipped, Belle is unable to change the delivery location, delivery time, or place a hold on the package. However, you can contact the carrier, such as UPS, directly to request a delivery change or intercept.
This is because:
The pharmacy is the shipper
The patient is the recipient
Belle is not listed as either party on the shipment
As a result, any delivery changes must be handled directly with UPS.
What Changes Can Be Made
Delivery Held at UPS Access Point or UPS retail store
Delivery Date Rescheduled
What Changes Cannot Be Made
You will not be able to re-route the package to a different address once UPS has taken possession of the package. This is a pharmacy policy due to the prescription nature of the product. We understand this may not be ideal; we want you to know this upfront before you call UPS. In some cases, you may attempt a delivery intercept through the carrier, but success is not guaranteed.
How to update your delivery with UPS
If you need to adjust your delivery or place a hold, you’ll need to contact UPS directly by phone. These changes cannot be made through the UPS app. For example, contact UPS to arrange delivery holds during extended absences or address-related issues.
UPS Customer Support: +1-844-487-7522
UPS can help with options such as:
Adjusting delivery timing
Placing a temporary hold
Address-related delivery questions
Arranging for someone to receive a delivered package during prolonged absences
Important notes
Belle cannot request delivery changes on your behalf
Delivery updates are only available after the shipment has been created by the pharmacy
UPS policies and eligibility for changes may vary
Why Belle can’t make delivery changes
Belle coordinates care and ordering, but shipping is managed directly between the pharmacy and UPS. Because Belle is not the shipper or recipient, we don’t have access to modify shipments once they’re in transit.