Transitioning to the New Belle Patient Portal: Account and Order Access
Belle has transitioned its services to a new Patient Portal! Below, we explain everything you need to know about accessing your account, retrieving past orders, and navigating this transition smoothly.
Overview of the Portal Transition
Belle has introduced a new Patient Portal for improved management of prescriptions, refills, and medical information. As part of this transition, accounts and orders from the previous portal do not automatically carry over to the new system. Orders placed before November 15 will not be visible to you in the new portal and can only be accessed through the previous portal. (Rest assured, the medical team can still access your prior orders in your chart.)
Key Notes:
Accounts in the previous portal remain active for viewing past orders.
A new account must be created in the updated portal to place new or refill orders.
Accessing the Legacy Portal (previous portal)
You can still use the legacy portal to view your previous orders:
Visit the legacy portal at oldapp.joinbelle.com.
Log in with your old credentials.
Use this portal only to view historical order data as refills or new orders cannot be processed here.
When Should You Use the Legacy Portal?
If your order was placed before November 15, it will only appear in the legacy portal.
If you need historical order details or invoice-related information.
Setting Up Your New Belle Portal Account
Note: You only need to set a new Patient Portal account if you need to purchase another order of medication. You will create a new account in the process.
To use the updated portal, follow these steps:
Visit the new Patient Portal at apply.joinbelle.com.
Complete the required medical questionnaire during the account setup process.
Once your account is set up, you can place new orders and manage your prescriptions directly from the new portal.
Troubleshooting Login and Password Recovery Issues
If you are not receiving password reset or login emails, it is most likely because you have not placed an order in the new patient portal and therefore do not have an account in the new Patient Portal.
You can visit and see your old order (created pre-November 15). - Use the new portal for new orders after November 15.
Ensure your contact email is correct and check your spam or junk mail folder.
If you’re unable to reset your password in the legacy portal, the system is designed for viewing only, and no further interaction is required.
Common Questions
Why can’t I view my past orders on the new portal?
Why can’t I view my past orders on the new portal?
Orders placed before November 15 are only accessible in the legacy portal. These are not migrated to the new system. To view older order information, log in to oldapp.joinbelle.com.
Why am I being asked to create a new account?
Why am I being asked to create a new account?
The new portal requires all users to create a new account. Your old portal credentials do not transfer. This one-time setup ensures the security and seamless management of your prescriptions moving forward.
What if I don’t need to reorder medications currently?
What if I don’t need to reorder medications currently?
No problem — you can wait to create a new account until you’re ready to place an order. In the meantime, the legacy portal will remain available for you to access your past information.
I used the Belle mobile app previously. How should I access my orders?
I used the Belle mobile app previously. How should I access my orders?
If you previously used the Belle mobile experience, you can now access your account and orders through our updated patient portal.
Belle has transitioned from a previous web-based experience to a newer, improved patient portal designed to better support your care. All account management, ordering, and patient care features remain available and accessible in one secure place.
The current portal is optimized for both desktop and mobile use, so you can continue managing your care from any device by signing in to your Belle account.
Need additional support? Reach out to Belle’s customer care for personalized assistance, email [email protected].