Transitioning to the New Belle Patient Portal: Account and Order Access
Belle has transitioned its services to a new Patient Portal! Below, we explain everything you need to know about accessing your account, retrieving past orders, and navigating this transition smoothly.
Overview of the Portal Transition
Belle has introduced a new Patient Portal for improved management of prescriptions, refills, and medical information. As part of this transition, accounts and orders from the previous portal do not automatically carry over to the new system. Orders placed before November 15 will not be visible to you in the new portal and can only be accessed through the previous portal. (Rest assured, the medical team can still access your prior orders in your chart.)
Key Notes:
Accounts in the previous portal remain active for viewing past orders.
A new account must be created in the updated portal to place new or refill orders.
Accessing the Legacy Portal (previous portal)
You can still use the legacy portal to view your previous orders:
Visit the legacy portal at oldapp.joinbelle.com.
Log in with your old credentials.
Use this portal only to view historical order data as refills or new orders cannot be processed here.
When Should You Use the Legacy Portal?
If your order was placed before November 15, it will only appear in the legacy portal.
If you need historical order details or invoice-related information.
Setting Up Your New Belle Portal Account
To use the updated portal, follow these steps:
Visit the new Patient Portal at portal.joinbelle.com.
Choose the option to create a new account. *You will create a NEW password- your prior log-in credentials will not be recognized by the new portal.
Complete the required medical questionnaire during the account setup process.
Once your account is set up, you can place new orders and manage your prescriptions directly from the new portal.
Troubleshooting Login and Password Recovery Issues
If you are not receiving password reset or login emails, confirm you are using the correct portal for your account: - Use the legacy portal for old accounts (created pre-November 15). - Use the new portal for accounts created after November 15 or for reordering treatments.
Ensure your contact email is correct and check your spam or junk mail folder.
If you’re unable to reset your password in the legacy portal, the system is designed for viewing only, and no further interaction is required.
Common Questions
Why can’t I view my past orders on the new portal?
Why can’t I view my past orders on the new portal?
Orders placed before November 15 are only accessible in the legacy portal. These are not migrated to the new system. To view older order information, log in to oldapp.joinbelle.com.
Why am I being asked to create a new account?
Why am I being asked to create a new account?
The new portal requires all users to create a new account. Your old portal credentials do not transfer. This one-time setup ensures the security and seamless management of your prescriptions moving forward.
What if I don’t need to reorder medications currently?
What if I don’t need to reorder medications currently?
No problem — you can wait to create a new account until you’re ready to place an order. In the meantime, the legacy portal will remain available for you to access your past information.
I used the Belle mobile app previously. How should I access my orders?
I used the Belle mobile app previously. How should I access my orders?
The Belle mobile app is discontinued. All account and prescription access is now managed through the Patient Portal in the web browser.
Need additional support? Reach out to Belle’s customer care for personalized assistance, email [email protected]