How can I manage, delay, or request adjustments to my prescription shipments through the Patient Portal?
Managing your prescription shipments effectively is crucial to ensure timely access to your medications, especially during travel or other schedule changes. This guide explains the steps to delay shipments, request early delivery, and make necessary adjustments through your Belle patient portal.
Overview of Prescription Shipment Management
With the Belle Patient Portal, you can:
Delay an upcoming shipment.
Schedule a shipment to a specific date.
Request your next medication early when traveling (subject to pharmacy policies).
However, once an order has been sent to the dispensing pharmacy, shipment timing changes are usually not possible. Weekend pharmacy closures may also temporarily affect processing times for orders that are sent to the pharmacy late in the week. These delays typically fall within the standard shipping timelines but may appear as a status delay until usual pharmacy operations resume.
Common Reasons for Shipment Delays
Several factors may impact how quickly your shipment is processed and dispatched. Knowing these can help you better manage expectations for your order arrivals. Steps to Delay or Reschedule Your Shipment Using the Belle Patient Portal.
You can adjust your prescription shipment through the Belle Patient Portal by following these steps:
Log in to your Patient Portal here portal.joinbelle.com
Select the Active Treatment you would like adjust
Open the “Plan” section.
Look for the options: - Pause Treatment to push back the shipment.
Enter the preferred shipment date.
For example, if you want to delay February’s shipment to March 6, you would follow the above steps and input this specific date in the portal.
Adjustments for Auto-Ship Prescriptions
If your prescription is set to auto-ship, you can delay the next shipment by adjusting your auto-ship settings in the Belle portal. Simply Pause the auto-renewal to your next preferred delivery time as outlined above.
Constraints on Shipment Modifications
Once an order is sent to the pharmacy for fulfillment, it cannot be delayed or held back via the Belle portal. At this point, you must contact our support team via the Messenger Button in the bottom right or in your patient portal by clicking on Chat and then Support.
Delays or changes are typically only possible if the order status is still “Pending” and not yet submitted to the pharmacy.- Weekend closures at pharmacies can result in temporary processing delays, and users should anticipate delays when orders reach the pharmacy late in the week.
Scheduling an Early Shipment
If you want to plan your next medication shipment and avoid running out, follow these steps:
Log in to the Belle portal.
Select your active treatment and open the "Plan" section.
Click "Need more medication?" and choose "Order" to queue your next refill.
Place your refill order when you have approximately two weeks’ supply remaining.
Summary
You can manage shipment delays or adjustments via the patient portal until your order has been sent to the dispensing pharmacy.
For early shipments or changes after pharmacy submission, contact the Support Team via the Messenger Widget.
Follow the outlined steps to ensure successful scheduling or modification of your prescription shipments.- Temporary delays due to weekend closures and extended pharmacy processing times are common and usually fall within standard shipment timelines.
If you need further assistance, reach out to Belle Support through the Messenger Button in the bottom right or Chat with Support in your Patient Portal.