Your card is charged when you place your order. If your prescription is not approved, you are refunded in full.
Refunds take 5 to 10 business days to appear, depending on your bank.
If your order is cancelled before it reaches the pharmacy
You are refunded. Once an order has gone to the pharmacy it cannot be refunded â see "What is Belle's cancellation policy?".
If you see a duplicate charge
Check whether it is still pending or has fully processed. If a duplicate charge has not dropped off your card after 5 days, contact us with your order details and we will investigate.
Duplicate charges can also happen if you have accounts under more than one email address. Keeping your orders under a single account avoids it.
If you received a defective product
Contact us within 7 days of delivery and we will make it right.